1. What is the difference
between a Professional Organizer and a Certified Professional Organizer?
According to the National Association of Professional Organizer
(NAPO) a Professional Organizer uses tested principles and expertise to enhance
the lives of clients. By designing custom organizing systems and teaching
organizing skills, they help individuals and businesses take control of their
surroundings, their time, their paper piles, their lives! There are no
requirements to be a Professional Organizer. To become a member of NAPO you
must provide business registration documentation and pay membership dues.
Certified Professional Organizer (CPO®) is the recognition of
professionals by the Board Of Certified
Professional Organizers (BCPO®) who have met specific minimum standards, and
proven through examination and client interaction that they possess the body of
knowledge and experience required for certification. BCPO® is committed to the highest ethical standards
for all certificate holders, as reflected in the BCPO® Code
of Ethics. Adherence to this Code of Ethics is required for the ongoing
certification of all those who hold the Certified Professional Organizer® credential.
2. How do I choose a
should speak to several professional organizers before choosing one to work
with. This can be done easily by telephone, email or in person.
3. What questions should I
a) Are you a member of the
National Association of Professional Organizers? Yes, I have been a
member of NAPO since January 2003 both national and local chapter. I also
served on the Oregon NAPO board for seven years as Secretary, Vice President,
President, and Immediate Past President. You can learn more about me and view my resume.
b) What kinds of organizing projects do you
Residential and business organizing. I also work with clients on time
management and productivity.
c) Who is your
Families-working with a stay at home parent or working professionals
with young children who are feeling like they should know how to organize, have
tried before, and just can’t keep it up. They want support,
understanding, not being judged, and a fresh perspective. Sole
Proprietor-who prefers order, is a high achiever, and desires to do their
best work. They want to manage their time better and achieve more. They
are energetic, entrepreneurial, and creative. They call me when their workload
balance tips, productivity drops, and procrastination increases.
d) What services do you specialize in? Chronic
disorganization, paper management, time management, and productivity.
e) Do you have any
training or hold any certifications in organizing or related areas (chronic
disorganization, coaching, etc.)? Yes, please see my resume.
f) Can you describe your
organizing process/approach (consulting, coaching, hands-on, team organizing, seminars/workshops,
etc.) and describe a typical working session? I have a trademarked process, 5 Steps
to Organizing© that I teach my clients. To learn more about how I work
with clients please see my process web page
g) How long have you been in the organizing
Since January 17, 2003.
h) Will I work directly
with you, or will you assign an employee and/or subcontractor? You will work
directly with me. If your project requires additional help, I have trained most of the
Professional Organizes in the Portland area and I can resource them for you.
i) Do you work with a
your cancellation policy? Any appointment cancelled by the Client with less than 48
hours notice to SolutionsForYou, Inc. will be charged for the full amount of
the scheduled appointment time.
k) Can you provide
Yes. I protect my client’s privacy. If you need references, I will contact a
few and ask permission to provide their phone number to you. You can also
read a few of my client remarks.
l) I have tried to get organized before. How will
this be different?
The most important component of working with clients for me is that they are
successful. Together we will prepare a maintenance plan for you and your
family to follow. Organizing is not a one-time clean sweep event.
Being organized happens through behavior changes and routines; that lead to
habits, and then a way of being. For some clients, I return on a weekly
basis for a period of time to assist with the maintenance until it becomes a
4. If I choose
SolutionsForYou, how much will it cost to organize my home/office?
understand your concerns about cost and I will work with you within your
budget. How much have you allocated for organizing? Something to
think about… this is an investment in the way you choose to change your habits
and begin an organized way of living. The cost depends on how much you want to
invest in yourself.
5. How long will it take
to organize my home/office?
amount of time it will take to complete your organizing project will depend
primarily on three factors:
a) How much clutter you have to group and
b) how quickly you make decisions about what to
keep and what to let go of and
c) how close together our organizing
6. What can I expect to
happen when I hire you?
can expect the very best! It is important that you communicate to me what
you expect. I will listen to your needs and goals and together we will
develop a plan of action for your organizing project. I will maintain
complete confidentiality of your project and personal/business information.
7. What is your process
for organizing me? It’s a simple as 1, 2, 3…
1. We begin with a 90 Minute Strategy Session
§ Comprehensive Needs Assessment
§ Individualized Goal Setting
§ 3 “Biggest Bang for the Buck”
Solutions + Several Lower Priority Solutions
§ Learn my Proven 5 Steps to
§ 30 day eMail and Phone Support
2. Your 90 minute strategy session may be all
that you need. However, if you feel you need hands-on organizing assistance I
will make every effort to work within your budget by offering sessions in
3-hour blocks of time.
3. To keep you organized after our hands-on
work, I will provide you with a written maintenance plan. I also offer 2- hour
monthly organizer maintenance visits for a reasonable fee.
8. What should I do to
prepare for our first session?
change anything about your physical space! I need to see your current
state of organization to understand your relationship to your stuff and how it
is contained in your space. Do think about answers to the
§ What do you think are your barriers
to getting organized?
§ What is not working? What
part of your environment feels most uncomfortable to you?
§ Why do you want to get
organized? Any life event changes?
§ What part of your routine feels
most hectic to you? Why?
§ Do you share the space with anyone
§ How much do you want to participate
in the organizing process?
§ How flexible are you to making
§ Have you worked with a professional
organizer before? If yes, what worked? What didn’t work?
§ What are your expectations of
§ What area(s) would you like
SolutionsForYou to help you organize first? What activities take place in
§ What is your timeline? What
is the best time for you to schedule sessions?
§ What are you willing to invest to
lead a more organized life?
9. How will I be able to
stay organized after we have completed our organizing sessions?
I truly care about my clients. I feel successful when they
are successful. That is why Phase 3 – 30 minute complimentary follow-up
evaluation – of my approach and your personalized maintenance plan is
essential. My ultimate goal is to transfer organizing skills and
knowledge to my clients so they can maintain the systems and solutions we
10. Do you have insurance?
I am licensed and insured.
11. How far in advance do I need to schedule
my first appointment?
can usually conduct the needs assessment the same week you call me. During peak
periods, I may be booked out two to three weeks in advance for the hands-on process;
however I do have a waiting list that I refer to daily for cancellations.
12. Why Choose SolutionsForYou, Inc.?
§ Since 2003 a proven record of satisfied customers.
§ I am a Certified Professional
Organizer, one of four in Oregon and one of 200 in the world. This
designation required a minimum of 1,500 hours of paid hands-on experience with
clients, higher education background, and passing a two hour written exam that
tested my knowledge and skills required of a Certified Professional Organizer.
§ I am a FreedomFiler
Certified Consultant establishing that I have training, knowledge and experience in
working with all types of paper information. This certification required
an eight-hour training course, eight-hour written exam, four-hour individual
research project, and a one hour interview with the founder of FreedomFiler.
§ I have trained most of
the professional organizers in the Portland area as well as over a hundred
elsewhere in the world.
§ I’m fun to work with!
§ Learn more about me or read my
complete credentials and qualifications on my resume.